We pride ourselves in providing quality products, however, sometimes things can happen. Like A Kitten branded toys include a lifetime Manufacturer Warranty against defects. If you purchase a toy that is defective, we will send a replacement of that toy.
Other branded products that we sell may have their own specific manufacturer warranties. This information would be provided in the product manual. If you purchase another branded product through us and find it to be defective, please contact us to resolve the matter. We honor manufacturer warranties and will replace products according to warranty.
Please contact us at sales@likeakitten.com. You must provide your order number, receipt or another identifying factor for us to locate your purchase.
Warranty Information
GENERAL POLICIES
Most policies can be found here. Should you not be able to find the info you need, please contact us.
Return Policy
Due to the nature of our products, we do not accept returns or exchanges on items not found to be defective. We do not offer satisfactory returns or exchanges because every ‘body’ is different.
Order Cancellations
Please note that we are NOT able to cancel an order if the order has already been shipped. We can only cancel orders if requested no more than two (2) hours after order was placed via emailing our customer service team here: sales@likeakitten.com. You can also respond with your request through the order confirmation email that you receive from us.
Shipping and Handling
Please allow 2-3 business days for shipping and handling. Orders ship via USPS or FedEx, at our discretion, depending on size and weight of package.
You will receive a tracking number once your order ships. Please check your spam/junk folder for your tracking number if you do not see an email within 4 business days of placing order.
