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Warranty Information

We pride ourselves in providing quality products, however, sometimes things happen. Like A Kitten products include a Lifetime Warranty against manufacturer defects. This does not include normal wear and tear of products.

If the product was purchased through our website, you must provide your order number for us to locate your purchase. 

If the product was purchased through another retailer, you must provide a receipt for proof of purchase. 

Please contact us at info@likeakitten.com for warranty claims. 

*Like A Kitten will not honor Lifetime Warranty on any of our products that are purchased by non-authorized resellers.

*Like A Kitten will not honor Lifetime Warranty on products that have been dismantled.

*Our warranty covers a replacement of the toy purchased. If the toy is no longer available, you will receive a similar toy of equal or greater value. We do not offer cash refunds. 

GENERAL POLICIES

Most policies can be found here. Should you not be able to find the info you need, please contact us.

Return Policy

Due to the nature of our products, we do not accept returns or exchanges on items not found to be defective. We do not offer satisfactory returns or exchanges because every ‘body’ is different.

Order Cancellations

Please note that we are NOT able to cancel an order if the order has already been shipped. We can only cancel orders if requested no more than two (2) hours after order was placed via emailing our customer service team here: info@likeakitten.com. You can also respond with your request through the order confirmation email that you receive from us.

Shipping and Handling

Please allow 2-3 business days for shipping and handling. Orders ship via USPS or FedEx, at our discretion, depending on size and weight of package.

You will receive a tracking number once your order ships. Please check your spam/junk folder for your tracking number if you do not see an email within 4 business days of placing order.

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